Privacy Policy

1. Introduction

At Hana-Facial (“we”, “us”, “our”), protecting your personal information is a priority. We are committed to handling your data responsibly and maintaining your privacy.

This Privacy Policy describes how your information is collected, used, and protected when you visit our website or use our services, including Luxury & Premium Facials, Acne & Clarifying Facials, Organic & Botanical Facials, Hydration & Glow Facials, and Classic & Basic Facials.

By accessing our website or booking a service, you agree to the practices outlined in this policy.

2. Information We Collect

We may gather and process different types of personal data, including:

a. Basic Personal Information

• Name
• Email address
• Contact number
• Date of birth

b. Booking & Service Details

• Appointment records
• Treatment history
• Personal preferences and feedback

c. Health-Related Details

• Skin conditions
• Allergies
• Any relevant medical information shared for treatment purposes

d. Payment Details

• Billing information handled through secure third-party providers
• We do not retain full credit or debit card details

e. Technical Data

• IP address
• Device and browser information
• Website usage data collected through cookies

3. Purpose of Data Usage

• To schedule and manage your appointments
• To tailor treatments and recommendations to your needs
• To send confirmations, reminders, and service-related updates
• To improve our services and overall user experience
• To handle payments securely
• To meet legal or regulatory requirements

4. Use of Health Information

Any health-related details you provide are used only to:

• Ensure treatments are safe and appropriate
• Customize services according to your condition

Such information is kept strictly confidential.

5. Sharing Your Data

We do not sell or lease your personal information to third parties.

However, your data may be shared with:

• Service partners such as payment gateways and booking systems
• Qualified professionals delivering your treatments
• Authorities when required under applicable laws

All parties involved are expected to protect your data.

6. Data Protection Measures

• Use of secure systems and encryption
• Limiting access to authorized personnel only
• Monitoring systems for potential risks

Despite these measures, complete security cannot be guaranteed for online systems.

7. Data Retention

• Fulfil the purposes outlined in this policy
• Comply with applicable legal and regulatory obligations

8. Your Rights

• Request access to your personal data
• Correct inaccurate or incomplete information
• Request deletion of your data
• Opt out of marketing communications

To make any such request, please contact us using the details below.

9. Cookies

• Improve website functionality
• Understand user behavior and traffic
• Store user preferences

You can control or disable cookies through your browser settings, though this may affect certain features.

10. External Websites

Our website may include links to third-party sites. We are not responsible for how those websites handle your data.

11. Policy Changes

We may update this Privacy Policy from time to time. Any changes will be reflected on this page along with the updated date.

12. Contact Information

For any questions or concerns regarding this Privacy Policy or your personal data, please contact us at:

Email: contact@hanafacial.com